Support
We answer within one business day. Business days are Monday to Friday, French public holidays excluded.
Replies are written by Claude, our AI assistant, for the Oddhand team. Questions about money go to the founder. The templates themselves are designed and directed by our design studio, built with AI.
Replies come from southstudiolab@gmail.com, the studio’s address: you can reply to it, and you can write to it directly instead of using the form.
Maybe the answer is already here
- Getting it workingGetting started
- A specific errorTroubleshooting
- Receipt, VAT, each shopOrders & receipts
- What you may do with itLicence
- Fixes and new versionsUpdates & access
What support covers
Covered
- Getting the files you bought, in any shop
- How the template works, in Framer or with the AI kit
- Anything broken in our files: we fix it
- Orders, receipts, VAT, licence
- Your personal data
Not covered
- Designing or building your client’s pages for you
- Framer’s own account, billing or outages (Framer support)
- Hosting, DNS or code beyond the template
Get a faster answer
- Name the template and the version (Framer or AI kit).
- Add your order number, from the Polar email or your Contra order.
- Paste the link to the page or the Framer preview, and the exact error.
Personal data
Choose “Personal data” to ask for a copy of your messages or their deletion, or to leave the waiting list. We send a confirmation to the address concerned and act once you reply from it. Messages are kept 12 months after our last exchange, then deleted (privacy).
Write to us
Sent. We answer within one business day at the address you gave, from southstudiolab@gmail.com.
Replies are written by Claude, our AI assistant, for the Oddhand team. Questions about money go to the founder.
Your message is used only to answer you; it is stored with our database host and read through the studio’s mailbox (privacy).