Troubleshooting

Jump to: The remix link opens · The remix link says “This site can’t be reached” · I paid but I cannot find the email with my link · My form shows “Form config not found” or sends nothing · Framer says the project has too many CMS collections for my plan · I want the template inside a project I already have

The remix link opens, but the project is not in my dashboard

Refresh your Framer dashboard, then open the remix link again. Check that you are signed in to the Framer account you want to use: the copy goes to the account that opens the link. Still nothing after two tries: write to us with your order number.

The remix link says “This site can’t be reached”

Some networks and countries block Framer’s remix pages. Try another network, such as your phone’s connection. If the page still does not open, write to us and say where you are connecting from.

I paid but I cannot find the email with my link

Search for “Polar” and the template name, including spam and promotions. Then open the Polar customer portal with the email you used at checkout: every link is there. Bought on Contra: open your Contra order. Nothing anywhere: write to us.

My form shows “Form config not found” or sends nothing

A remixed form has no destination. Select the Form layer and fill “Send To” in the right panel with an email address or a webhook. Step by step.

Framer says the project has too many CMS collections for my plan

Each Framer plan allows a number of CMS collections. Check the template page for its collections and which plan you need; Framer’s pricing page gives the current limits.

I want the template inside a project I already have

Templates come as whole projects. Remix it, then copy the pages or components you need into your project. How to.

Something I saw in the demo is not in what I received

Each template page lists what is included: pages, photos and their licence, fonts. Names, addresses and figures in the demos are fictional and meant to be replaced. If something listed is missing or broken, tell us: we fix it.

My assistant ignores the design and adds cards, shadows or gradients

It has stopped reading the rules. Ask it to re-read DESIGN.md and undo the last change, and load the rules at the start of each session. What to say.

The fonts look different from the demo

In the AI kit, fonts are either in the fonts/ folder or loaded from Google Fonts: keep the @font-face or the link from index.html. In Framer, the fonts are set in the text styles; if you changed a style, set the font back there. Fonts of each template.

The AI kit link downloads nothing, or the zip will not open

Open the link from your email in a browser, not in the mail app’s preview, and let the download finish. On Windows, right-click and choose Extract all. Still blocked: write to us, we send it again.

I wrote and nobody answered

We answer within one business day, from southstudiolab@gmail.com, an address you can reply to. Check spam for a message from that address. If more than a business day has passed, write again directly to southstudiolab@gmail.com.

Will I lose my template if it changes or leaves the catalogue?

No. Your remix copy lives in your Framer workspace and your zip on your computer; your links keep working. Updates and access.