Getting started after you buy

Find your delivery email

Right after payment, Polar, our payment provider, sends one email with your receipt and a note for each product you bought: the Framer remix link, the AI kit download link, or both. Search your inbox for “Polar” or for the template name, and look in spam or promotions.

The same notes stay in your Polar customer portal: sign in with the email you used at checkout to open them again, download an invoice or find your order number. Bought on Contra? Your remix link is in your Contra order. See Orders and receipts for every shop.

Framer version, in four steps

1. Open the remix link while signed in to Framer. Framer shows the project name and a preview; click Copy and the whole project lands in your workspace, all pages included.
2. Open the “Start here” page if your template has one (Lightfold, Keybind, Fairwater, Wordfall and Stairwell do). It lists what to change first and where the styles live.
3. Change the words, the photos and the form. Edit text on the canvas, swap images, and set where the contact form sends its messages: a remixed form has no destination until you set one.
4. Publish. Framer gives you a free framer.app address straight away. A client’s own domain needs a paid Framer site plan, paid by you or your client: see which plan you need.

AI kit, in four steps

1. Download and unzip the kit from the link in your email. You get a folder with index.html, DESIGN.md, AGENTS.md, tokens.css, LICENSE.txt, and photos or fonts when the template uses them.
2. Open the folder in your tool. Claude Code or Cursor: open the folder itself. Lovable or v0: add the files to the project and paste DESIGN.md into its instructions.
3. Give one first instruction: Read AGENTS.md and DESIGN.md. Then build the About page by copying the closest section of index.html.
4. Check each page at 390 px and 1280 px wide before you show it to your client. DESIGN.md says what must never change; if your assistant breaks a rule, point it back to that file.

More detail, prompts that work and a fix when the assistant drifts: AI kit.

Who makes the templates, who answers you

Every Oddhand template is designed and directed by our design studio, built with AI: the studio designs each template, sets its direction, checks each page and approves it before sale; AI does much of the building. Support works the same way, and we say so plainly: Replies are written by Claude, our AI assistant, for the Oddhand team. Questions about money go to the founder. We answer within one business day.

If something does not work

Look for your symptom in Troubleshooting. If it is not there, write to support: tell us the template, the version and your order number, and we answer within one business day. If something in a template is broken, we fix it.